Refund policy
Returns
Our policy lasts 14 days. If 7 days has gone by since your purchase, unfortunately we can’t offer you a refund. Please have your return postmarked within the 14 day time period.
To be eligible for a return, your item must be unused, free of stains, and in the same condition that you received it. It must also be in the original packaging with all tags attached. If this is not the case we reserve the right to not accept your return.
Several types of goods are exempt from being returned. Bodysuits, swimwear, and undergarments are non-returnable for sanitary reasons.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ctrlwardrobe.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately items marked final sale cannot be refunded.
Exchanges (if applicable)
At this time we, we do not accept exchanges.
Shipping
To return your product, you should mail your product to:
CTRL Wardrobe
2890 Hwy 212 SW
Suite A - 290
Conyers GA 30094
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
By completing a purchase with us you are agreeing to our full return policy,